Question 1

Do you require a deposit?

Accepted Answer

Yes. A £20 deposit is paid when you book online and is deducted from your treatment price. It is valid for one calendar month from payment.

Question 2

What is your cancellation policy?

Accepted Answer

Please give at least 48 hours' notice. Late cancellations and no-shows may be charged in line with our reasonable losses. See our Cancellation Policy.

Question 3

Can I reschedule my appointment?

Accepted Answer

Yes, with at least 48 hours' notice. Your new appointment must take place within your deposit's one-month validity period.

Question 4

What happens if I arrive late?

Accepted Answer

We allow a 10-minute grace period. 10–14 minutes late: £10 fee. 15–19 minutes: £15 fee. 20 minutes or more: your appointment may need to be cancelled.

Question 5

When should I book an infill?

Accepted Answer

Within three weeks, with at least 50% of your lashes remaining. We don't infill another technician's work.

Question 6

How do I prepare for my appointment?

Accepted Answer

EDITABLE — confirm preparation guidance (makeup, caffeine, contact lenses).

Question 7

What aftercare do you recommend?

Accepted Answer

EDITABLE — confirm aftercare instructions.

Question 8

How far in advance can I book?

Accepted Answer

EDITABLE — confirm booking window. Live availability is shown in our online booking system.

Question 9

Do I need prior experience?

Accepted Answer

No previous experience is required for our Beginner Lash Training courses. They’re designed for complete beginners who want to start their journey in the lash industry.

Our Lash Refresher Training and Mascara Mood Masterclass are designed for existing lash technicians looking to refine their techniques and develop their skills.

Question 10

Is a deposit required to reserve a place?

Accepted Answer

Yes. A £150 deposit is required to secure your training date and is deducted from your total course fee.

The remaining balance must be paid at least 7 calendar days before your training date, unless an earlier instalment deadline has been agreed.

Your deposit is deducted from your course fee. If you cancel, we only keep an amount covering our reasonable losses, and you keep your statutory cancellation rights. Please review our Training Academy Policies before booking.

Question 11

How long are the courses?

Accepted Answer

Course durations vary depending on your chosen training:

• 1-Day Beginner Lash Training — 1 day
• 2-Day Beginner Lash Training — 2 days
• 3-Day Beginner Lash Training — 3 days
• Lash Refresher Training — approximately 4 hours
• Mascara Mood In-Person Masterclass — approximately 2–3 hours

Full schedules and training details will be confirmed before your course.

Question 12

Will I be certified?

Accepted Answer

Students who successfully complete their training and meet the applicable assessment requirements will receive a certificate.

Nae2Slae Academy offers CPD-accredited training where specified. Please refer to your chosen course for its exact certification details.

Question 13

Do I need to bring models?

Accepted Answer

Some courses include practical training on a live model.

Model requirements vary depending on the course, and we’ll confirm whether you need to arrange your own model, along with the relevant timings, before your training date.

Question 14

What should I bring?

Accepted Answer

We recommend bringing a notebook, pen and a positive attitude towards learning.

Any additional equipment, materials or model requirements will be confirmed in your training information before the course.

Question 15

Do you offer payment plans?

Accepted Answer

Yes! We offer flexible, interest-free payment plans directly through Nae2Slae Academy, allowing you to spread the cost of your training before your course date.

A £150 deposit is required to secure your place. The remaining balance can then be divided into agreed instalments with scheduled payment dates.

All payments must be completed at least 7 calendar days before your training date.

Payment plans are subject to approval and must be arranged in advance. To discuss your options, please submit a training enquiry.

We do not currently offer Klarna or other third-party buy-now-pay-later services.

Question 16

Is there a minimum age requirement?

Accepted Answer

Yes. Students must be aged 18 or over to enrol in our training courses.

Question 17

Can I reschedule or cancel my training?

Accepted Answer

We ask for at least 7 calendar days’ notice if you need to request a change to your training date.

Rescheduling is subject to availability and our Training Terms & Conditions. Cancellation charges, where applicable, will reflect reasonable losses and your statutory consumer rights.

Please contact us as soon as possible if your circumstances change.

Question 18

How is my purchase delivered?

Accepted Answer

Our digital products and online courses are delivered electronically through Stan Store. Once your purchase is complete, you’ll receive instructions on how to access your content using the email address provided at checkout. No physical product will be shipped.

Question 19

I can't download my product.

Accepted Answer

Please check your confirmation email, including your spam or junk folder. Some courses are designed to be accessed online rather than downloaded. If you’re still experiencing difficulties, contact nae2slae@gmail.com with your order details and we’ll be happy to assist.

Question 20

How long do I have course access?

Accepted Answer

Access periods depend on the course and the terms provided at the time of purchase. Customers who purchased a course with lifetime access will retain that entitlement. For new purchases, we aim to provide a minimum of 12 months’ access unless a longer period is advertised. Please check the individual course details before purchasing.

Question 21

Do you offer refunds on digital items?

Accepted Answer

Refund eligibility depends on the nature of the digital product, whether access or downloading has begun, and your statutory consumer rights. Where legally applicable, cancellation rights may be affected if you expressly consent to immediate digital delivery and acknowledge the loss of those rights. Please review the terms provided at checkout or contact us if you experience an issue with your purchase.

Question 22

How much is shipping?

Accepted Answer

We plan to offer UK delivery through Royal Mail, with international shipping options available where permitted. Delivery charges will depend on your location, parcel size and selected service. The applicable shipping cost will be displayed at checkout before you complete your purchase.

Question 23

Can I return a product?

Accepted Answer

Eligible online purchases can be returned under the applicable 14-day cancellation rights. Certain sealed products may be excluded from change-of-mind returns once unsealed for health protection or hygiene reasons. This does not affect your statutory rights if an item is faulty, damaged or not as described. Please contact nae2slae@gmail.com for assistance.

Question 24

When will my order be dispatched?

Accepted Answer

Once our online shop launches, estimated dispatch times will be displayed in our Shipping Policy. You’ll receive an order confirmation after purchasing and a dispatch notification when your parcel has been sent.

Question 25

Will I receive tracking?

Accepted Answer

We plan to use tracked Royal Mail services for UK orders and tracked international services where available. Tracking details will be provided by email once your order has been dispatched, where the selected delivery service includes tracking.

Question 26

Do you ship internationally?

Accepted Answer

International shipping is planned for selected destinations, subject to courier availability, customs regulations and product restrictions. Available destinations and delivery charges will be confirmed at checkout. International orders may be subject to import duties and taxes, which will be explained before purchase where applicable.

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